My account

Terms and conditions

§ 1 
General

1. The regulations regarding the rules for purchases in the online Store – www.moieandco.com from moïe&Co operating under the name MI3 Sp. Zo.o. NIP number: 951-25-04-607 Rondo Daszynskiego 2B 00-843 Warszawa, REGON number: 38658098 
2. The terms of use in the regulations mean: 

a. Seller or Seller – MI3 Sp. Zoo. NIP: 95-25-04-607 Rondo Daszyńskiego 2B 00-843 Warszawa, REGON: 38658098; mailing address: ul. Waniliowa 21 02-969 Warszawa; 
b. Customer a natural person available for legal transactions and at least 18 years of age, as well as a legal person or an organizational unit without legal personality if the provisions authorize legal transactions. 
c. Customer who is a consumer – a customer available to provide services with an entrepreneur (Seller) that are not directly related to its business or activities. 
d. Store online Store run by the Seller at the Internet addresswww.moieandco.com 
e. Product – objects sold via www.moieandco.com 
f. Price the product price installed on the Store’s Website for each Product. The prices are in Polish zlotys and include VAT (gross prices). The price does not include the costs of delivering the Product to the place of delivery. 
g. Working day one day from Monday to public holidays 
h. Registration Form a form available in the Online Store providing Accounts. 
i. Order form – Electronic service, an interactive form available in the online Store that allows you to place an order 
j. Civil Code – Civil Code Act of April 23, 1964 (Journal of Laws 1964, No. 16, item 93, as amended) 
k. Account – Electronic Service, marked with a symbol (login) and a password sent by the Service User to a set of resources in the Service Provider’s IT system, which collects data provided by the Service User and information about connecting commands in the Online Store. 
l. Regulations – regulations of the Online Store regulations. 
m. Sales contract – the Product sales contract is concluded either between the Customer and the Seller via the Online Store 
n. Electronic service is a service provided electronically by the service provider to the service user via the online Store. 
o. Notice – the Customer’s declaration of will submitted using the order form, which is included directly in the product sales contract with the Seller. 

4. A store offering online retail sales of genuine leather bags and accessories. Products are available through the Store in the form of made-to-order products. All products are available in Poland. 
5. Detailed product information is available on the Website www.moieandco.com and via e-mail at the e-mail address Sales. 
6. The Customer can contact the Store by post to the address found in point 2b and electronically to the e-mail address office@moieanco.com
 

§ 2 
Terms of Service 

1. To be able to place an order through the Store, the Customer must meet the following technical requirements: 
a. have a computer, laptop, or other device with Internet access; 
b. have access to e-mail; 
c. use a web browser (Mozilla Firefox version 3.0 or newer, Opera version 11.0 or newer, Google Chrome version 20.0 or newer, Safari version 5.0 or newer); 
d. use a minimum screen resolution of 1024×768; 
e. enable cookies in your browser. 
2 The online Store provides electronic services in the form of User Account, Order Form, and Newsletter. The Store does not charge any fees for providing these services. 
3. To use the User Account, the Customer clicks the appropriate icon on the Website, provides personal data, and follows the procedure specified in the following subpages. To confirm the registration of the User Account, the Customer is obliged to verify the registration by clicking on the link sent to the e-mail address provided during registration. 
4. The condition for creating a User Account is to confirm that you have read these regulations and accept them. 
5. To use the Order Form, the Customer selects the Product he is interested in and then presses the “Add to cart” button. 
6. Pressing the button mentioned above adds the selected Product to the Cart. After adding the Product to the Cart, the Customer can place an order or continue shopping. 
7. To use the Newsletter service, the Customer enters his e-mail address in the Newsletter window on the Store’s Website and confirms it by clicking the “sign up” button. The service is launched after the Customer confirms his willingness to use it by clicking on the link provided in the e-mail sent to the e-mail address provided by the Customer. The Customer may also start using the Newsletter service by checking the appropriate box when purchasing through the Store. 
8. The above service is provided for an indefinite period. The Customer may unsubscribe from the Newsletter service at any time, without giving a reason, by sending an appropriate e-mail to the Seller’s e-mail address. 

§ 3 
Concluding contracts 

1. The contract is concluded between the Seller and the Customer. 
2. All prices on the Store’s Website are gross (including VAT) expressed in Polish zlotys. 
3. The Seller takes care to ensure that the product photos reflect their color and texture. The colors of the products in the images, including the different resolutions of the screen on which the images are displayed or the use of a flash, may differ slightly from reality. For this purpose, in addition to the photo, the Store includes a description of the Product and its color. If in doubt, please get in touch with the Seller in advance. 
4. The products are made of the highest quality materials, including natural leather. Any scratches and scratches that occur during use do not affect the item’s quality, but only its character and result from the natural properties of the materials used. 
5. Because each Product is unique due to the unique texture of the leather sheet from which it is made, scratches, discolorations, uneven colors, and the surface of the leather are natural and do not constitute a defect of the Product, and damage to the leather face does not constitute the basis for a complaint about the Product. 
6. Orders may be placed via the Store’s Website using the Order Form or the User Account. The Seller does not sell by phone. 
7. To make a purchase, the Customer selects the products he is interested in in the Store by clicking the “Add to cart” button. After selecting products on the Cart subpage, select the product delivery method. 
8. Then the Customer clicks the “Go to checkout” button, redirecting the Customer to a page containing information about the order being placed. This information includes, among others, identification of the main characteristics of the ordered goods, indication of the total price, including taxes and delivery fees, and presentation of the Customer’s data provided in the order form or User Account. 
9. In case of doubts about the Customer’s actual intention to conclude the contract or its implementation, the Seller reserves the right to obtain additional confirmation of the Order by e-mail. 
10. To place an order, the Customer must confirm the order by clicking the “Buy and pay” button located under the order summary. 
11. Clicking the “Buy and pay” button is tantamount to declaring the Customer’s knowledge of placing an order entailing an obligation to pay. 
12. The Seller reserves the right to additional verification of the Customer’s data, e.g., by telephone, if the Customer has not provided all the data necessary to complete the Order. 
13. The sales contract is concluded when the Customer confirms the order, i.e. when the “Buy and pay” button is clicked. 
14. The sales contract is concluded on the condition that the Customer pays the Product’s price and its delivery costs within seven days from the contract’s conclusion date. 
15. The legal consequences resulting from the conclusion of the sales contract arise when the condition referred to in point 14 of this paragraph is met. Failure to meet this condition results in termination of the sales contract. 
16. If the Customer has paid the entire price and delivery costs, the condition precedent referred to in point 14 of this paragraph is deemed non-restricted. 
17. In the event of termination of the sales contract by point 15, the second sentence of this paragraph, the item will be restored to the Store’s offer. 
18. The payment deadline is the day the payment should be credited to the Seller’s Account. 
19. The condition for using the Order Form and User Account is to confirm that you have read and accepted these regulations. 
20. After placing the order by the Customer, the Seller, sends an e-mail confirming the order for execution along with data regarding its execution, which includes, among others, specification of the main features of the ordered goods, order completion date, indication of the total price including taxes and delivery fees, presentation of the Customer’s data provided in the order form. 
21. The Customer has the right to cancel the order before receiving confirmation of the order from the Seller, i.e., before receiving an e-mail confirming acceptance of the order for processing. In this case, the Customer should immediately contact the Seller. 
22. The Customer can express his will to receive a fiscal receipt or a VAT invoice, which may be attached to the shipment. 
23. The content of the concluded contract is recorded, secured, and made available through: 
a. making these regulations available on the Store’s website 
b. recording the content of the contract in the Store’s IT system 
24. The Seller reserves the right to refuse to process an order under the sales contract if the Customer’s contact details are false. 
25. The Seller stipulates that the Products are manufactured according to high-quality parameters. Therefore, the processing time of each order is at least 14 days from the moment of placing and paying for the order. 
26. If it is impossible to complete the Order due to the unavailability of the Product, the Seller will immediately inform the Customer, who may, without loss of other claims: 
· Agree to change the Delivery Date; 
· Change the Order; 
· Withdraw from the contract. 
27. In the case of Customers who are not consumers, the right to withdraw from the contract depends on the Seller’s prior request to perform the contract, setting an additional deadline, unless the Product is completely sold out. In such a case, the Seller will immediately refund the amount paid to the Customer if the Customer has made a prepayment. 
28. When placing an Order, the Customer may collect the ordered Product himself. In such a case, the Customer collects the Product himself or through a person authorized by him. 
After completing the Order, the Seller will provide the Customer with a receipt or a VAT invoice as agreed upon when placing the order. 

§ 4 
Payment terms and methods 

1. The online Store provides the following forms of payment for the order: 
a.bank transfer (prepayment to bank account):  

  • EURO – IBAN PL18114000000000359493001009 BIC: BREXPLPWXXX or  
  • USD IBAN: PL88114000000000359493001010 BIC: BREXPLPWXXX 
 

b. PayPal/Payment card; 
c. PayU; 
e.ApplePay 

2. If you choose payment in the form of prepayment to a bank account, the Customer must make the payment within seven business days from the date of purchase. 

§ 5 
Delivery methods and costs 

1. The Customer bears the costs of delivering the ordered products to their destination. 
2. Products are delivered to the indicated address in the Republic of Poland or abroad. Product delivery charges are listed on your dashboard and in your order confirmation email. 
3. The online Store allows you to choose the following delivery methods: 
a. Courier delivery; 
b. By post 

§ 6 
Right to withdraw from the contract 

1. The provisions contained in this paragraph constitute rights granted only to the Customer who is a consumer. 
2. The Consumer has the right to withdraw from the contract concluded with the Seller within 14 days from receipt of the shipment or personal collection of the goods without giving a reason. 
3. The Customer may submit a declaration of withdrawal from the contract using the contract withdrawal form located at the end of the regulations, either by post to the following address: MI3 Sp. z o. o. NIP: 951-25-04-607 Rondo Daszynskiego 2B 00-843 Warszawa, REGON: 38658098 and electronically to the following address: office@moieandco.com 
4. Submitting a declaration of withdrawal from the contract without using the form does not affect the effectiveness of the withdrawal. For the declaration to withdraw to be effective, it is sufficient to send a declaration before the deadline. 
5. The Seller immediately confirms acceptance of the declaration of withdrawal from the contract by e-mail (to the address provided when placing the order). 
6. The consumer should return the purchased products within 14 days of sending the declaration of withdrawal to the Seller’s address: MI3 sp. z o.o. street Waniliowa 21, 02-969 Warszawa 
7. If a declaration of withdrawal from the contract is sent, the contract is deemed not to have been concluded. 
8. The consumer bears the direct costs of returning purchased products. 
9. The consumer is liable for damages for the reduction in the item’s value resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the item, such as the costs of cleaning or repairing parts. To determine the nature, characteristics, and functioning of the goods, the consumer should handle and examine the goods only in the same way as he would do in a stationary store. 
10. The Seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the consumer’s declaration of withdrawal from the contract, return to the consumer all payments made by him, excluding delivery costs. The Seller refunds the fee using the same payment method used by the Consumer unless the Consumer has expressly agreed to a different method of refunding the payment. 
11. The Seller may withhold the refund of payments received from the Consumer until he receives the Product back or the Consumer provides proof of its return. 
12. The right to withdraw from the contract does not apply to contracts in which the subject of the service is a product made to individual order, i.e., a non-prefabricated product manufactured according to the Consumer’s specifications or serving to meet his individual needs. 
13. Under Art. 27 of the Act, the Customer, who is a Consumer, has the right to withdraw from the sales contract if the goods do not have personalization marks or were not made to individual order, i.e., according to individual parameters provided by the Customer, i.e., size, shape, etc., without giving a reason within 14 days of taking possession of the Product. Into possession by the Customer or a third party indicated by him, and in the case of a contract that covers many items that are delivered separately, in batches, or in parts – from taking possession of the last item, batch, or part. It is enough to send the declaration before the deadline to meet the deadline. 
14. The right to withdraw from the contract is not available to the consumer in the cases specified in detail in Art. 38 of the Act, i.e., in relation to contracts: 
· For the provision of services, if the Entrepreneur has entirely performed the service with the express consent of the consumer, who was informed before the start of the service that after the Entrepreneur has completed the service, he will lose the right to withdraw from the contract; 
· in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to meet his individual needs; 
· in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons if the package was opened after delivery; 
· in which the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items; 

§ 7 
Agreements concluded with entrepreneurs 

1. The provisions of this paragraph apply only to contracts concluded with Customers who are entrepreneurs. 
2. Placing an order on behalf of a legal person or an organizational unit without legal personality is tantamount to submitting a declaration that the person placing the order is authorized to represent the entity on whose behalf the order was placed. Placing an order without appropriate authorization will result in the person placing the order being liable for any damage resulting from this fact. 
3. The Entrepreneur is obliged to examine the shipment delivered to him through the carrier in a customary manner. In the event of a defect or damage to the Product, he must take all steps to determine the carrier’s liability. 
4. The Entrepreneur lost his warranty rights if he did not examine the item in time and in the manner usual for this type of item and did not immediately notify the Seller about the defect, and if the defect was discovered only later – if he did not inform the Seller immediately after its discovery. 
5. The Seller reserves the right to terminate the contract concluded with the Entrepreneur within 14 days from its conclusion without giving reasons. 
6. Any disputes arising from implementing the contract concluded between the Seller and the Entrepreneur will be resolved by the court having jurisdiction over the Seller’s registered office. 

§ 8 
Product complaint (warranty for defects) 

1. The Seller must deliver products free from physical and legal defects. 
2. The Seller’s liability for physical or legal defects expires two years after the Product’s delivery date. Before the expiry of the above deadline, the consumer may notify the Seller about finding a defect in the following way: 
a. by sending an appropriate e-mail to office@moieandco.com 
b. by submitting a written declaration to the correspondence address of MI3 sp. z o.o. street Rondo Daszyńskiego 2B, 00-843 Warszawa 
4. The above methods of filing complaints do not bind the consumer. He may submit a complaint in any way, provided that a durable medium is used. 
5. A complaint should include: 
a. name and surname or company of the buyer; 
b. address of residence/registered office for correspondence; 
c. attached proof of purchase of the Product (e.g., order confirmation, receipt, invoice, transfer-proof, etc.); 
d. precise identification of the goods being complained about; 
e. indication of the defect describing the non-compliance of the goods with the contract and the date of its occurrence; 
f. the complainant’s request (withdrawal from the contract, price reduction, product replacement, defect removal); 
g. date of submission and signature of the person submitting the complaint. 
6. The Seller confirms the receipt of the complaint and calls on the consumer to immediately deliver the defective Product to the Seller to respond to the complaint. 
7. If the complaint is not accepted, the goods will be sent back along with an opinion on the groundlessness of the complaint. 
8. If the Seller does not respond to the consumer’s complaint within 14 calendar days from the date of delivery of the complaint, it is assumed that he has accepted the consumer’s complaint and his request. 

§ 9 
Guarantee 

1. A 2-year warranty covers all products offered in the Store. 
2. The provisions regarding reporting complaints apply accordingly to the procedure for reporting defects covered by the warranty. 
3. The warranty covers hidden defects, not those resulting from improper product use. Defects covered by the warranty cover all aspects related to the Product’s durability, i.e., structural defects. In particular, the warranty does not cover natural processes of changing the appearance of natural leather, its discoloration, and natural aging because these changes result from the properties of the material used. Each piece of leather is unique due to the unique texture of the leather sheet from which it is made. Scratches, discolorations, uneven colors, and leather surfaces are natural and do not constitute a product defect. 
The warranty also does not cover metal fittings, which may become scratched, irritated, or change color over time, which is a natural consequence of use. 

§ 10 
Out-of-court methods of resolving disputes 

1. To resolve a dispute arising in connection with making purchases in the Store, the consumer may seek assistance from the following institutions before filing a case in an ordinary court: 
a. using the permanent consumer arbitration court referred to in the Act of December 15, 2000, on the Trade Inspection by applying to resolve a dispute arising from the sales contract; 
b. submitting a request to the Provincial Inspector of Trade Inspection to initiate mediation proceedings in order to resolve the dispute amicably; 
c. asking for help from the district or municipal consumer ombudsman or a social organization aiming to protect consumer rights. 

2. Detailed information about the consumer’s ability to use out-of-court dispute resolution methods and the availability of procedures is available at the offices and on the websites of institutions such as the Trade Inspection, district (municipal) consumer ombudspersons, social organizations dealing with the protection of consumer rights, as well as the Office for Personal Data Protection: competition and Consumers. 

§ 11 
Personal data protection 

1. The rules for the protection of Personal Data are included in the Privacy Policy. 

§ 12  
Intellectual Property 

All content posted on the Website at www.moieandco.com is protected by copyright and (except for elements used under license, transfer of copyright, and fair use) is the property of MI3 Sp. z o.o. 
Any use by anyone, without the express written consent of the Service Provider, of any of the elements constituting the content of the www.moieandco.com website constitutes a violation of the Service Provider’s copyright and results in civil and criminal liability. 
It is prohibited to use the Website for commercial purposes without the prior consent of the Seller. 

§ 13 
Final Provisions 

Changes made to the Regulations are binding on the Customer provided that he or she has been adequately informed about the changes and has not terminated the contract for the provision of electronic services within 14 days from the date of notifying the Service User about changes by the Service Provider. 
The Seller will inform about the changes electronically by sending a notification to the contact e-mail address provided by the Customer or via his Account. 
In the event of inconsistency of any part of the Regulations with applicable law, the relevant provisions of Polish law shall apply instead of the challenged provision of the Regulations. 
If the Product is delivered to the Customer continuously or in parts, the Seller can make changes to correct them and improve its functionality. These changes do not cause any costs for service recipients. 
Any disputes will be resolved first through negotiations to end the dispute amicably. However, if this is not possible or is unsatisfactory for any of the parties, disputes will be determined by a court of competent jurisdiction for the Seller. 
Any disputes arising between the Seller and the Customer, who is also a Consumer or an entity, shall be submitted to the competent courts by the provisions of the Code of Civil Procedure of November 17, 1964 
The Customer who is a Consumer also has the right to use extrajudicial methods of resolving disputes, in particular by submitting, after the complaint procedure, an application to initiate mediation or an application for consideration of the case by an arbitration court (the application can be downloaded on the website http://www.uokik.gov. pl/download.php?plik=6223). 

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